Everything was great, thanks to all.

Great trip again, thanks Madison. Pilots were great, little bumpie coming in.  Good job !!

It was a good flight, the team was professional , the aircraft was spotless. All went well

John, you and ONEflight are batting 1.000 with me! I look forward to many more flights ahead.

We had a wonderful flight, thank you! Also loved the birthday cake from you guys, thank you!

Flight went great. Wi-Fi worked perfectly.

Trip was great. Arrived safely! Thank you!

I always order planes equipped with wifi because ________ and I work on these flights. When I asked the Pilot why the wifi was not working he replied that this plane was not equipped with wifi. I advised that the plane I ordered had wifi. He told me the plane I originally reserved was switched out due to a problem and that the original plane did have wifi.

While this was disappointing what made it worse was that ________ mother had hit her head and our daughter had to take her to the emergency room to be examined right before we left her house to head for our flight. We told our daughter that the plane had wifi and that we would be able to communicate so we could answer any questions the doctor or she may have. As you can imagine this was upsetting to Heather and I that we would not be able communicate with our daughter for the entire trip.

I understand that planes are sometimes switched out due to varying issues. Although Anthony’s email this morning stated that he or One Flight would contact me immediately in the event of a schedule change. What is most bothersome is that we were never notified of the plane switch out (or I missed your notification). In addition the pilot told me that our plane had a smaller under carriage space for luggage than the original plane which meant that most of luggage had to be placed inside the cabin. I believe the original plane had 41 cubic feet.

Had I know the plane switch out would not have wifi or limited luggage space I would have requested that the replacement plane have the same luggage compartment dimensions and wifi. 

For some reason our experiences since we joined have not been stellar by any means. In particular, for __________ as she is not a fan of One Flight. I am having to convince her to change her mind on perception and experience with One Flight but another unfortunate situation like today makes this increasingly difficult.

She said it was great - thank you. She’s had a very long road and a 10 hr trip would have been extremely hard on her - so thank you 

Communication was great, good crew, clean plane… 

The flight went very well. Smooth take off & landing. The service was wonderful, especially from Jennifer the flight attendant on board. 

Thank you!

Thank you for the follow up. Our flight travel starting with driving up to the jet to our car being brought to the jet in Stuart could not have been smoother. Staff at both airports and our pilots were awesome and made our family feel welcomed and at home! Thank you ONEflight!

Sam

Thanks, 

Thanks for the work and coordination to ensure Greta, Charlie, Rhonda, Bill and I all arrived home safely and promptly. The ground transportation team and the flight crew were courteous & professional. During a challenging day of travel, I was grateful for the great care. Thanks to the entire team.

The flight and the crew were fantastic. We totally enjoyed it. Only thing I would like to say is this was the first time we flew out of _________ (FBO) in Bozeman, usually we fly from Yellowstone Jet Center, Signature FBO, and I must say this FBO is extremely disorganize and not well at all. We had to wait nearly 15 min to be attended and let inside. So in the future I would appreciate flying out of Signature FBO if at all possible.

Thanks

Very nice flight, thanks.  Pilots quite cordial.  Aircraft in fine condition.

Best to you,