Head Actions
Member Feedback
Member Feedback
- Details
- Details
- Details
Hello Everyone. We had a great time on our long weekend in Tennessee. Our feedback on this trip. The return trip was flawless. Plane was on site, ready-to-go when we got there, and we left 10 minutes early. Flight was great and the limo was waiting when we landed. We were home 2.5 hours door to door; everything private aviation is about for us.
The outbound trip had its issues as we all know. The flight itself once we got going was fine and all went well. While I appreciate the efforts you took to keep us abreast of developments through texts and phone calls, the sequence of events did raise some questions.
- Details
- Details
- Details
- Details
- Details
- Details
It was fantastic! Everything was perfect, including the catering order. I appreciate the great experience. The plane was well equipped, and the crew was again professional and courteous. I would be happy to be assigned this operator anytime! I attached a picture of my sons as they enjoyed the trip.
The support from ONEflight has been stellar, and I look forward to many more flights ahead.
- Details
Everything was great, thanks to all.
- Details
Great trip again, thanks Madison. Pilots were great, little bumpie coming in. Good job !!
- Details
- Details
- Details
- Details
It was a good flight, the team was professional , the aircraft was spotless. All went well
- Details
- Details
John, you and ONEflight are batting 1.000 with me! I look forward to many more flights ahead.
- Details
We had a wonderful flight, thank you! Also loved the birthday cake from you guys, thank you!
- Details
Flight went great. Wi-Fi worked perfectly.
- Details
- Details
Trip was great. Arrived safely! Thank you!
- Details
- Details
- Details
I always order planes equipped with wifi because ________ and I work on these flights. When I asked the Pilot why the wifi was not working he replied that this plane was not equipped with wifi. I advised that the plane I ordered had wifi. He told me the plane I originally reserved was switched out due to a problem and that the original plane did have wifi.
While this was disappointing what made it worse was that ________ mother had hit her head and our daughter had to take her to the emergency room to be examined right before we left her house to head for our flight. We told our daughter that the plane had wifi and that we would be able to communicate so we could answer any questions the doctor or she may have. As you can imagine this was upsetting to Heather and I that we would not be able communicate with our daughter for the entire trip.
I understand that planes are sometimes switched out due to varying issues. Although Anthony’s email this morning stated that he or One Flight would contact me immediately in the event of a schedule change. What is most bothersome is that we were never notified of the plane switch out (or I missed your notification). In addition the pilot told me that our plane had a smaller under carriage space for luggage than the original plane which meant that most of luggage had to be placed inside the cabin. I believe the original plane had 41 cubic feet.
Had I know the plane switch out would not have wifi or limited luggage space I would have requested that the replacement plane have the same luggage compartment dimensions and wifi.
For some reason our experiences since we joined have not been stellar by any means. In particular, for __________ as she is not a fan of One Flight. I am having to convince her to change her mind on perception and experience with One Flight but another unfortunate situation like today makes this increasingly difficult.
- Details
She said it was great - thank you. She’s had a very long road and a 10 hr trip would have been extremely hard on her - so thank you
- Details
Communication was great, good crew, clean plane…
- Details
The flight went very well. Smooth take off & landing. The service was wonderful, especially from Jennifer the flight attendant on board.
Thank you!
- Details
Thank you for the follow up. Our flight travel starting with driving up to the jet to our car being brought to the jet in Stuart could not have been smoother. Staff at both airports and our pilots were awesome and made our family feel welcomed and at home! Thank you ONEflight!
Sam
- Details
- Details
Thanks,
- Details
- Details
