Good morning,
We arrived safely but delayed. For feedback on improving the details I am including a few comments.
1) The delay of departure was due to someone entering the wrong birthday for Chris. I double checked to see if I had made the typo but I had properly entered the right date into the BaJIT One Flight passenger system. As a redundancy, we also provided photos of every passenger passport. Somewhere along the process, the date was not entered properly into the system that the flight provider sent for clearance.
2) Catering: The food was fine, but the plane did not have any Vodka on board and only 3 minis of Tequila. Haley had contacted the company and sent a list which showed that they would have those in the galley. Not a big deal, just a little bit of a letdown as we started our flight.
3) On approach to Tulum, the pilots had to abort the landing due to a Terrain warning. It is very flat in Tulum so don’t know if their approach angle was incorrect or a system error. They did the correct procedure by aborting and coming around again so we are very thankful for that decision. It freaked a few of the passengers out, but all is well.
All is good, just wanted to provide some feedback for continuous improvement processes.
